FAQ & Insurance

FAQ & Insurance

Q: Do you accept my insurance?

A: We have several insurances we are in network with at this time but to be more specific to your needs please call us and we will provide a courtesy insurance verification to check for you.

Q: If I am out of network can I still come to Active Recovery?

A: Yes, while we may not be in network with your insurance provider we can still take you as a patient. In this case you would be responsible for the cost of the visit at the time of your appointment but you are able to file the claim yourself using a special “super ticket” with all the necessary information needed to submit to insurance. Often times there is some form of re-imbursement from your insurance company but because we are “out of network” it usually does not cover the full cost of the visit.

Q: If I do not want to use my insurance, can I see you on a cash pay basis?

A: Short answer is it depends on your insurance. We do offer cash pay services to Non-Medicare patients through Active Performance, which deals in only cash pay services. While this is an option we do recommend using your insurance when you are able to do so.

Due to the current laws, when in network with an insurance provider or if you are a member of a Medicare insurance plan, Active Recovery is not legally able to see you without billing your insurance.

Q: Active Performance, what is that?

A: In short, Active Performance is the cash pay portion of our clinic that offers services not covered by or does not typically require physical therapy such as running gait analysis, performance training with blood flow restriction, biomechanical and structural assessments, etc. When a person wants private 1:1 sessions with the therapist they also can use this avenue for physical therapy but we do suggest using your insurance if that is a possibility.

See Speciality Services for more information.

Q: Do I need a referral in order to come Active Recovery as a patient?

A: Yes, a referral from a medial professional such as a doctor (MD or DO), nurse practitioner, physician’s assistant, etc. is required as Mississippi does not have true Direct Access.

A referral is valid and able to be taken anywhere it is that you see fit and it is YOUR CHOICE as to your care. You have the right to go and have treatment anywhere you would like regardless of where the referral comes from.

Cancel/No-show and Tardiness Policy

Active Recovery Physical Therapy works very hard to make sure every patient has a great experience while in our care. While we understand there are certain situations that are unavoidable and may require that we reschedule or cancel an appointment, we ask that when possible you do so in a timely manner. Please respect our appointment times and be on time as it not only affects your session but the sessions of other clients in our care.

  • Cancellations require a 24-hour notice
  • Repeated no-shows without a valid reason/excuse will result in removal from the schedule and subject to no-show fee
  • Persistent tardiness could lead to possible rescheduling or inability to have the necessary sessions for that week. We understand traffic and other engagements and allow a 10 minute grace period after which we might have to reschedule.

Remember, our rules are not to make your experience more difficult but to improve your time with us through excellent care that allows for a personalized plan focused specifically on what you need and one on one time with the therapist. We appreciate your cooperation on this and look forward to keeping you Active during your Recovery!